2016 Business of Airports

April 4 - April 6, 2016 - Orlando, FL

Download Agenda Here

Download Photos Here

 

Committee Workshop Presentations

 

Tuesday, April 5
 

Keynote Speech-Crafting the Customer Service Experience for People Not Like You

 

Session 1A: Blurring the LInes - is it Food or is it Retail?

 

Session 1B: How to Prepare for the Next Economic Downturn

 

Session 1C: 2016 ACI-NA Excellence in Human Resources Recognition Program

 

Session 2A: Making the Connection Personal with Customer Service and Technology (No presentations)

  • Rick Belliotti, Director, Information & Technology Services Department, San Diego County Regional Airport Authority
  • Stuart Garrett, Project Manager, Aviation & Federal, Burns & McDonnell
  • Lex Kendall, Co-Founder & COO, The New Stand
  • ‎Cheryl Nashir, Director, Revenue Development & Management, ‎San Francisco International Airport
  • Joe Waller, Chief Executive Officer, Pacific Gateway Concessions

 

Session 2B: Effective Management Reporting Examples and Techniques

 

Session 3A: Incorporating Local Culture and Sense of Place in Concessions

 

Wednesday, April 6
 

The Future of Human Resources

 

Leadership and Employee Engagement

 

Session 4A: New Strategies to Turn Your Car Lots into a Lot of Gold

 

Session 4B: The Airport of the Future and Implications for Airport Finance

 

Session 4C: Does Your Brand Broadcast Your Commitment To Inclusion?