2018 ACI-NA Airport Concessions Benchmarking Survey Opens for CY 2017

We are pleased to announce the launch of the 2018 ACI-NA Airport Concessions Benchmarking Survey. This Survey is designed by the ACI-NA Concessions Benchmarking Working Group to collect important airport concession data from calendar year 2017. The goal is to build a comprehensive database of key industry measures that member airports can use for comparing and contrasting with their peers.

Survey findings will be presented in November via an ACI-NA member-only webinar. All participating airports will receive full access to the survey raw data and summary. Your airport’s participation is critical to the success of the concessions benchmarking initiative. Airports of all sizes are strongly encouraged to contribute. Please have your Concessions Manager or individual equivalent thereof complete the survey by March 30, 2018.

Starting from next year's Concessions Person of the Year Award, participating in the ACI-NA Concessions Benchmarking Survey will be a requirement for interested nominees from any ACI-NA airport members.

Please click the following link to download the survey instructions and survey links:

View last year’s Concessions Benchmarking Summary presentation

We greatly appreciate your participation. Your input is vital to the success of the Concessions Benchmarking initiatives. If you have any questions or would like a PDF copy of your airport’s response from last year, please contact Qinya Pang at qpang@aci-na.org or (202) 293-8500.