ACI-NA/AAAE Airport Customer Experience Symposium

February 27, 2017 - March 1, 2017 / Phoenix, AZ

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Tuesday, February 28


Opening Session: Non-Aviation Industry Motivational Keynote


Innovation and Technology


What’s New in Ambassador Initiatives


ACI-NA Guest Experience Management and Passenger Amenities Survey Results


Customer Satisfaction Surveyors Panel


Customer Satisfaction Airports Panel


Improving Airport Ambiance


Wednesday, March 1

International Airports Panel


Volunteer-Related Morning Keynote


Airports and their Communities: Partnering with CVBs, Transit and More


Airports with a Heart


Providing Customer Care in Moments of Panic


Best Practices in Customer Care During Construction