ACI-NA/AAAE Airport Customer Experience Symposium

February 27, 2017 - March 1, 2017 / Phoenix, AZ

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Tuesday, February 28

 

Opening Session: Non-Aviation Industry Motivational Keynote

 

Innovation and Technology

 

What’s New in Ambassador Initiatives

 

ACI-NA Guest Experience Management and Passenger Amenities Survey Results

 

Customer Satisfaction Surveyors Panel

 

Customer Satisfaction Airports Panel

 

Improving Airport Ambiance

 

Wednesday, March 1
 

International Airports Panel

 

Volunteer-Related Morning Keynote

 

Airports and their Communities: Partnering with CVBs, Transit and More

 

Airports with a Heart

 

Providing Customer Care in Moments of Panic

 

Best Practices in Customer Care During Construction