Airport DOT/CTA Kiosk Accessibility Requirements

As a reminder, the United States Department of Transportation (DOT) and Canadian Transportation Agency (CTA) issued an Automated Kiosks Accessibility final rule in December, 2013 and December, 2014 respectively. (The DOT rule is available at:, docket DOT-OST-2011-0177; the CTA rule is available at:

A shared-use automated airport kiosk provides carrier software applications that enable customers to independently access flight related services that are jointly owned, controlled or leased by an airport operator and carriers and/or an independent service provider. Both the U.S. DOT and CTA rulemaking mandates all airport kiosks (both airline proprietary and common-use self-service (CUSS) kiosks) installed after December 12, 2016 must be accessible until 25% of kiosks in each location at an airport are accessible. Airports and airlines will be held jointly and severally liable for shared-use automated airport kiosks that do not meet the accessibility requirements or are not maintained in working order.

Similarly, U.S. and foreign air carriers that own, lease, or control automated airport kiosks at U.S. airports with 10,000 or more annual enplanements are required to ensure that 25% of automated airport kiosks installed 3 or more years after the rule’s effective date meet the required technical accessibility standards.  By December, 2022 at least 25% of automated kiosks in each location at an airport must be accessible. 

This is a complex topic of which is a great concern to many of our airport members. ACI-NA staff and members have been working closely with the A4A/IATA Kiosk Accessibility Technical Working Group regarding this regulatory requirement.  We would like to approach the government agencies as an industry in cooperation with A4A and IATA. 

ACI-NA strongly encourages all CUSS airports to start documenting any changes in the deployment of kiosks and retain them for DOT audits. If you or someone on your staff would like to be added to the ACI-NA Airport Kiosk Accessibility mailing list to receive timely information, please contact Aneil Patel at

An update on this topic will be provided during the ACI-NA Airports@Work Conference in April. However, should you have any questions or if you would like to seek clarification regarding the kiosk accessibility requirements, please contact me at 202-293-8500 or