Self-Tagging is LIVE in the USA!

Posted on Centerlines Blog on Oct. 15 by Matt Griffin

The Business Information Technology Committee jumped right into a “Hot Topic” session on passenger self-tagging.

Fortunately, an American Airlines representative was on hand to brief the committee on their self-tagging installation at Austin-Bergstrom International Airport. American Airlines, in concert with the airport, opened the installation as one of three sites the TSA approved under a pilot program. Although passenger self-tagging has been in place at many locations outside of the U.S., including Canada, this is a first for U.S. passengers.

After applying the tags, which are printed at a self-service kiosk, passengers take their bags to a counter where they are quickly scanned into the tracking system and placed on the luggage belt. This process continues to empower passengers through self-service channels while streamlining the check-in process.

As noted above, American is one of three installations, the other being an Air Canada installation at Boston Logan and an Alaska Airlines installation in Redmond, OR. TSA has expressed their enthusiasm for all three self-tagging trials and airports and airlines should be able to move forward with self-tagging, albeit with a minimum set of requirement, in the next six months. The BIT Committee’s Passenger Self-Tagging/Common Bag Drop Working Group continues to track this initiative and invites any interested parties to join the group.

You won’t want to miss any of Sunday’s BIT Seminar sessions in Ballroom 6C. Topics include enterprise asset management, cyber security, common use issues, and updates from outside of North American from ACI’s Airport IT Standing Committee.