2013 Customer Service Seminar

January 22, 2013 - January 24, 2013 / Amelia Island, FL (Jacksonville area)

Hotel Information

4750 Amelia Island Parkway
Amelia Island, Florida 32034

For hotel reservations, please call the Ritz-Carlton, Amelia Island, directly at 904-277-1100 or toll-free at 1-800-241-3333. Be sure to identify yourself as being with the ACI-NA group in order to receive the special discounted group rate of $185.00 USD single/double occupancy per night, plus applicable taxes.

The last day to receive this rate is December 31, 2012. Rooms may sell out before this date. Make your reservations early!

Added Benefit: The Ritz-Carlton is offering a 10% discount off Spa treatments 60 minutes or longer (not available with any other discounts, Spa packages or seasonal selection menu) and a 10% discount off their retail products in the Spa Boutique to all attendees during their stay.  The Spa sells out on a daily basis, so it is highly recommended to book your service(s) in advance. You can call the Spa directly at (904)277-1087 to book your treatment. To receive the 10% group discount, let the Spa Concierge know you are with the 2013 ACI-NA Customer Service and Aviation Education Seminar.

Jacksonville International Airport

Jacksonville Convention & Visitors Bureau

Jacksonville Weather



Join airport customer service and airport public affairs professionals for dialogue on how to better serve customers through social media, the role of airports building relationships with local communities, and innovative ways airports can brand their customer service.

Who Should Attend
  • Airport customer service professionals
  • Marketing directors
  • Airport Public Affairs professionals
  • Airport directors

Click here to view the past attendee list.

Registration Information

The hotel is sold out over the dates of the conference.  They will add you to their waiting list, but please plan to make your reservations at a nearby hotel.   We suggest that you utilize a third party booking site (i.e. Kayak, Expedia, etc.) to check availability at nearby hotels.  Listed below are a few hotels that are close to The Ritz-Carlton:

Early Bird Registration Fees (on or before December 31, 2012)
ACI-NA/CAC Member: $550 USD
Non-Member: $785 USD
Student:  $150 USD

Regular Registration Fees (after December 31. 2012)
ACI-NA/CAC Member: $635 USD
Non-Member: $890 USD
Student: $150 USD

Late Registration Fees (after January 17, 2013)
ACI-NA/CAC Member: $735 USD
Non-Member: $990 USD
Student: $150 USD

Your Conference Registration Includes:
All conference materials
Continental Breakfast (Wed, Thu)
Lunch (Wed, Thu)
Morning/Afternoon coffee breaks (Wed, Thu)
Light Hors d'oeuvres reception (Tue)

Please note: Cancellations must be submitted in writing to meetings@aci-na.org. Cancellation requests received by December 31, 2012 are subject to a $100 processing fee and will be processed after the meeting takes place. There will be no refunds after this date. Substitutions will be honored at any time and all no-shows will be billed.

Host Airport