ACI-NA/AAAE Airport Customer Experience Symposium

February 27, 2017 - March 1, 2017 / Phoenix, AZ

Hotel Information

The Wigwam
300 East Wigwam Blvd.
Litchfield Park, Arizona 85340

For hotel reservations, book online (the group code field is pre populated) or call The Wigwam toll free at 1-800-327-0396.  Be sure to identify yourself as being with the ACI-NA/AAAE group  or mention Group Code ACB25ACI to receive the special group rate of $239.00 USD single/double occupancy plus applicable tax. 

The booking deadline is Friday, February 3, 2017.  

Please note that the group rate may sell out before the booking deadline. We recommend you book as soon as possible to secure your accommodations.

Resort Fee: This fee is $25.00 per room, per day, plus tax and includes Room Attendant and Bellman Gratuity, High-Speed Wireless gust Room Internet, Daily USA Today, Self-Parking, Unlimited Access to Fitness Center and Daily Fitness Classes, Incoming and Outgoing Faxes and Unlimited Local and Toll Free Calls

Phoenix Sky Harbor International Airport

Phoenix Convention and Visitors Bureau

Phoenix Weather



The group block is sold out and  the hotel is sold out on some nights over our conference dates.

If you need a room, please check hotel availability at the following hotels which are about 2 miles from the Wigwam.

Hampton Inn & Suites Phoenix-Goodyear

Residence Inn Phoenix-Goodyear


ACI-NA and AAAE will partner together for the second ACI-NA/AAAE Airport Customer Experience Symposium.  This will be an informative and exciting program that highlights the importance of all facets of the airport customer experience.  This symposium is designed to assist airports in delivering a superior customer service experience to all those who enter the airport.  Whether you are an airport customer experience representative, a customer service consultant, an airport director, or simply interested in airports and the customer experience, this symposium will provide attendees with an in-depth look at the emerging trends in airport customer experience and volunteer program management.  

This year’s insightful agenda will include topics related to:

  • Innovations in customer service
  • Technology
  • Revenue management
  • Volunteer and ambassador programs
  • Customer satisfaction programs
  • International approaches to passenger experience
  • Community partnerships
  • Customer care during moments of panic

Sponsorship opportunities are available now.  Click here for more details.

Who Should Attend
  • Airport concessions professionals
  • Airport customer service professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Passenger services professionals


Registration Information

Your registration fee includes all conference materials and the following meals:

Monday: evening Welome Reception (light hors d'ourves)
Tuesday: Continental Breakfast with a hot item, Buffet Lunch, AM/PM Coffee Breaks
Wednesday: Continental Breakfast with a hot item, Buffet Lunch, AM/PM Coffee Breaks

Registration Fees (all fees in USD):

(Cancellation Policies)

Early Bird (on/beforeJ anuary 20)
ACI-NA/AAAE Member: $545
Non Member: $720

Regular (after January 20)
ACI-NA/AAAE Member: $665
Non Member: $875

AAAE "only" Member:  

If you are a member of AAAE and your airport is NOT a member of ACI-NA. please download and complete the registration form in order to recieve the ACI-NA/AAAE member rates.

Check Payments:

If you would like to pay by check, download the registration form and return the form along with payment to the address listed.

Check payment registration forms emailed or faxed to our office will NOT be processed. They must be mailed along with full payment.

Host Airport