Customer Service

Seamless travel is the goal of airports. At its best, a passenger’s airport experience is safe and secure, yet pleasant, efficient and hassle-free. Customer service in the truest form is the synergy created when an airport’s ability to exceed its customers’ needs and expectations consistently matches the customers’ perception that their needs are being met. This is particularly challenging in the airport environment where many are responsible for the delivery of services but customers often do not always know who to hold accountable for service delivery failures at the airport.  Therefore, airports work in partnership with others including federal agencies such as the Transportation Security Administration (TSA) and the airlines to provide excellent customer service.
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News Clips from Centerlines:

• Raising Taxicab Service Standards - More training and newer vehicles equals happier passengers (April 2008)
  

• Passenger Focus: Houston Friendly (January 2008)

• First Model Port: Houston employs customer-centric techniques to earn CBP designation (Summer 2007)
• Beyond Check-in: Vancouver's leading-edge pilot programs increase safety, customer service (Spring 2007)
• Logan Radio Launched (Spring 2007)
• CUSS - the pinnacle of check-in (Spring 2006)

Also See:

• 2008 Airports Council International - Airport Service Quality awards