ACI-NA Celebrates Achievements in Airport Marketing, Communications, and Customer Service

FOR IMMEDIATE RELEASE
November 8, 2017

 

ST. LOUIS - Airports Council International - North America (ACI-NA) announced the recipients of the 2017 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 7, 2017, during an awards gala during the 2017 Marketing and Communications Conference in St. Louis, MO.  Miami International Airport received the 2017 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the contest categories.

“Communication, marketing, and customer service professionals play a leading role in telling the story of an airport within the community and to the broader aviation system,” said ACI-NA President and CEO Kevin M. Burke. “ACI-NA is pleased to recognize achievements of these professionals and their dedication to connecting with their passengers and communities in meaningful ways.”

Since its formation in 1990, the contest recognizes the quality of work, abundance of talent, and creativity within the marketing and communications field of the airport industry. This year, the contest received nearly 350 entries in 19 categories in communication, marketing and customer service.

Miami International Airport was named the recipient of the Peggy G. Hereford award, the contest’s top accolade. The award is regarded throughout the airport industry as the highest honor an airport can earn for marketing and communications excellence.  The award recognizes overall creativity in communicating the airport’s message, effectiveness in connecting with audiences, and the overall scope of the airport’s effort in marketing and public relations.

“We are incredibly honored to once again be recognized among all airports in North America as a leader in marketing and communications,” said Miami-Dade Aviation Director Emilio T. Gonzalez. “We take great pride in our engagement with MIA travelers and the local community, so it is deeply gratifying to receive the Peggy G. Hereford Award for the second time because of those efforts.”

Miami International Airport placed in the following six categories:

Brand Identity

Honorable Mention

 

Community Education and Outreach

Honorable Mention

 

Responsive Communications

First Place

 

Websites

First Place

 

Partnering with Concessionaires/Service Providers

First Place

 

Customer Service Campaigns – Large Airports

First Place

 

A complete list of winners is as follows:

Annual Reports

Vancouver Airport Authority

First Place

 

John Wayne Airport

Honorable Mention

 

Brand Identity

Kansas City International Airport

First Place

 

Miami International Airport

Honorable Mention

 

Cincinnati/Northern Kentucky International Airport

Honorable Mention

 

Digital Advertising

General Mitchell International Airport

First Place

 

Toronto Pearson International Airport

Honorable Mention

 

Partnering with Carriers

Oakland International Airport

First Place

 

Louis Armstrong New Orleans International Airport

First Place

 

Tampa International Airport

Honorable Mention

 

Vancouver Airport Authority

Honorable Mention

 

Print Communications

Houston Airport System

First Place

 

General Mitchell International Airport

Honorable Mention

 

Promotional Items

Chicago Department of Aviation

First Place

 

Edmonton International Airport

Honorable Mention

 

Social Media Campaigns

Denver International Airport

First Place

 

Kansas City International Airport

Honorable Mention

 

Phoenix Sky Harbor International Airport

Honorable Mention

 

Newsletters

Tampa International Airport

First Place

 

Cincinnati/Northern Kentucky International Airport

Honorable Mention

 

Radio Advertising

Louisville International Airport

First Place

 

London International Airport

Honorable Mention

 

Video and Film Production

Edmonton International Airport

First Place

 

Pittsburgh International Airport

Honorable Mention

 

Vancouver Airport Authority

Honorable Mention

 

Community Education and Outreach

YYC Calgary International Airport

First Place

 

Evansville Regional Airport

Honorable Mention

 

Miami International Airport

Honorable Mention

 

Responsive Communications

Miami International Airport

First Place

 

Dallas Fort Worth International Airport

Honorable Mention

 

Websites

Miami International Airport

First Place

 

Cincinnati/Northern Kentucky International Airport

Honorable Mention

 

Special Events

Evansville Regional Airport

First Place

 

Louis Armstrong New Orleans International Airport

Honorable Mention

 

Customer Service Technology Innovation

Norman Y. Mineta San Jose International Airport

First Place

 

Vancouver Airport Authority

Honorable Mention

 

Partnering with Concessionaries/Service Providers

Miami International Airport

First Place

 

Vancouver Airport Authority

Honorable Mention

 

Pittsburgh International Airport

Honorable Mention

 

San Diego International Airport

Honorable Mention

 

Public Relations Campaign – Large Airports

Vancouver Airport Authority

First Place

 

Charlotte Douglas International Airport

Honorable Mention

 

Public Relations Campaign – Medium Airports

YYC Calgary International Airport

First Place

 

Cincinnati/Northern Kentucky International Airport

Honorable Mention

 

Public Relations Campaign – Small Airports

Greenville-Spartanburg International Airport

First Place

 

Marketing Campaign – Large Airports

Denver International Airport

First Place

 

Chicago Department of Aviation

Honorable Mention

 

Marketing Campaign – Medium Airports

Kansas City International Airport

First Place

 

Winnipeg Airports Authority

Honorable Mention

 

Marketing Campaign – Small Airports

Savannah/Hilton Head International Airport

First Place

 

Memphis International Airport

Honorable Mention

 

Customer Service Campaign – Large Airports

Miami International Airport

First Place

 

Tampa International Airport

Honorable Mention

 

Customer Service Campaign – Medium Airports

Cincinnati/Northern Kentucky International Airport

First Place

 

Pittsburgh International Airport

Honorable Mention

 

Customer Service Campaign – Small Airports

Akron-Canton Airport

First Place

 

Reno-Tahoe International Airport

Honorable Mention

 

Award winners were recognized at the 2017 ACI-NA Marketing and Communications Conference in St. Louis, MO. 

About ACI-NA

Airports Council International-North America (ACI-NA) represents local, regional, and state governing bodies that own and operate commercial airports in the United States and Canada. ACI-NA member airports enplane more than 95 percent of the domestic and virtually all the international airline passenger and cargo traffic in North America.  Approximately 380 aviation-related businesses are also members of ACI-NA, providing goods and services to airports.  Collectively, U.S. airports employ more than 1.3 million people and account for $1.2 trillion in economic activity—or seven percent of the total U.S. workforce and eight percent of GDP.  Canadian airports support 405,000 jobs and contribute C$35 billion to Canada's GDP. Learn more at www.aci-na.org.