ACI-NA Recognizes Excellence in Airport Marketing, Communications, and Customer Service

NASHVILLE, TN – Airports Council International – North America (ACI-NA) announced the recipients of the 2015 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 10, 2015, at an award gala during the 2015 Marketing and Communications Conference in Nashville, TN.  Vancouver Airport Authority was also announced as the 2015 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the categories.

“ACI-NA is pleased to recognize the achievements of communication, marketing and customer service professionals in the airport industry with these awards,” said ACI-NA President and CEO Kevin M. Burke. “The role of airport communicators grows more important every day, and airports like Vancouver Airport Authority are finding innovative ways to connect with their communities.”

With more than 350 entries in 18 categories, this year’s awards recognizes the quality of work, abundance of talent, and creativity within the marketing, communications, and customer service field of the airport industry.

The Peggy G. Hereford award is the contest’s top accolade, and it is regarded throughout the airport industry as the highest honor an airport can earn for marketing and communications excellence.  The award recognizes overall creativity in communicating the airport’s message, effectiveness in connecting with audiences, and the overall scope of the airport’s effort in marketing and public relations.

A founding member of the ACI-NA Marketing and Communications Committee, Peggy G. Hereford championed the notion that adventure and spirit of aviation should inspire the ways airports tell their stories to the world.  She served as the Public Affairs Director at Los Angeles International Airport, where she was the first woman to head the public relations department for a major U.S. airport, retiring in 1977.

Vancouver Airport Authority, the 2015 Peggy G. Hereford Award recipient, placed in the following seven categories:

Category                                                                                            

Marketing Campaigns - Winner

Partnering with Carriers - Honorable Mention

Print Communications -  Honorable Mention

Video and Film Productions - Honorable Mention

Community Education and Outreach - Winner

Newsletters - Honorable Mention

Partnering with Concessionaires/Service Providers - Honorable Mention

 

Individual Category Awards

Annual Reports

Winner
Edmonton International Airport

Honorable Mentions
John Wayne Airport
Austin-Bergstrom International Airport
Nashville International Airport


Digital Advertising

Winner
Metropolitan Washington Airports Authority

Honorable Mentions
Dallas/Fort Worth International Airport


Marketing Campaigns

Winner
Vancouver Airport Authority

Honorable Mentions
Dane County Regional Airport
Louisville International Airport


Partnering With Carriers

Winner
Miami International Airport

Honorable Mentions
Vancouver Airport Authority


Print Communications

Winner
Fort Wayne International Airport

Honorable Mentions
Vancouver Airport Authority
Cleveland Hopkins International Airport


Promotional Items

Winner
Houston Airport System

Honorable Mentions
Dane County Regional Airport


Radio Advertising

Winner
General Mitchell International Airport

Honorable Mentions
Dane County Regional Airport
Dallas/Fort Worth International Airport


Video & Film Productions

Winner
Nashville International Airport

Honorable Mentions
Vancouver Airport Authority
Dallas/Fort Worth International Airport
Miami International Airport
General Mitchell International Airport


Community Education & Outreach

Winner
Vancouver Airport Authority

Honorable Mentions
Tampa International Airport
San Francisco International Airport


Newsletters

Winner
Miami International Airport

Honorable Mentions
Vancouver Airport Authority
Gander International Airport


Public Relations Campaigns

Winner
San Diego International Airport

Honorable Mentions
Los Angeles World Airports
Billy Bishop Toronto City Airport


Social Media Campaigns

Winner
Ottawa International Airport

Honorable Mentions
Denver International Airport
Dallas/Fort Worth International Airport


Special Events

Winner
St. Pete-Clearwater International Airport

Honorable Mentions
Philadelphia International Airport
Akron-Canton Airport


Unscheduled Communications

Winner
St. John’s International Airport

Honorable Mentions
Edmonton International Airport
Calgary International Airport


Websites

Winner
Lynden Pindling International Airport

Honorable Mentions
Montréal–Pierre Elliott Trudeau International Airport
Asheville Regional Airport


Customer Service Programs

Winner
LaGuardia Airport

Honorable Mentions
Dallas Love Field
Miami International Airport
Dallas/Fort Worth International Airport
Houston Airport System


Customer Service Technology Innovation

Winner
Lambert-St. Louis International Airport

Honorable Mentions
Miami International Airport
Dallas/Fort Worth International Airport


Partnering with Concessionaires/Service Providers

Winner
Norman Y. Mineta San José International Airport

Honorable Mentions
Midway International Airport
Vancouver Airport Authority

Award winners were recognized at the 2015 ACI-NA Marketing and Communications Conference in Nashville, TN.